Returns and Refunds Policy

We hope you are happy with your purchase of the CONNECTivity Toolkit. If for any reason you are not satisfied with your purchase, you may return it for a refund.

We will issue a refund to your original form of payment for returns postmarked within 7 days of your receipt of the Toolkit. All included items must be in their original condition. Please note that we will not accept returns after you have completed your expert dementia care consultation.

Customers must pay for return shipping.

Prior to sending back your Toolkit, please contact our team at 415-449-3700 or at [email protected] so we can organize your return. We are only able to issue refunds on returns that have been coordinated ahead of time.

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